Changed your mind? You have 7 days
For stocked products you can cancel and return your order for any reason within 7 days of receiving it (your cooling-off right under section 44 of the Electronic Communications and Transactions Act).
- WhatsApp or email us with your order number to start a return.
- Send the item back unused, complete and in its original packaging.
- You pay the cost of sending it back.
- We refund the full amount you paid, including the original delivery fee, within 30 days of receiving your cancellation.
Items made with your logo
Co-brand shirts and anything else made to your specifications or personalised with your logo are made only for you. Under section 42 of the ECTA, the 7-day cooling-off right does not apply to them, so we cannot accept change-of-mind returns on these items.
Before we embroider, we email you a stitch proof. Production starts only when you approve it. If the finished item does not match the proof you approved, or the stitching is faulty, we remake it at no cost.
The logo setup fee covers preparing your embroidery file. It is not refundable once we have sent your proof.
Faulty items
Every product carries the Consumer Protection Act’s 6-month warranty against defects. If an item is faulty within 6 months of delivery, tell us and send a photo. You can choose a repair, a replacement or a refund. We pay the courier cost for faulty returns.
This warranty does not cover damage from misuse, accidents or normal wear and tear.
How refunds are paid
Refunds go back to the card or account you paid with. Your bank may take a few days to show the money.