Byte4Byte (Pty) Ltd (registration 2023/219740/07), trading as Bits & Bytes, respects your privacy and processes your personal information under the Protection of Personal Information Act (POPIA).
Who is responsible
The responsible party is Byte4Byte (Pty) Ltd, Plot 2 Ysterberg, Snymansdrift, Polokwane, 0699. Our Information Officer is Theunis Smith (theunis@byte4byte.co.za, 081 461 0243).
What we collect
- Your name, email address, phone number and delivery address.
- Your order history and messages you send us.
- Logo files you upload for co-brand products.
- Basic technical data, such as your browser and the pages you visit, only if you accept analytics cookies.
We never see or store your full card details. Payments are processed by Yoco, our payment provider.
Why we use it
- To process, deliver and support your orders.
- To make your co-brand products and send you stitch proofs.
- To keep accounting and tax records, as the law requires.
- To send you news and offers, but only if you opt in. You can unsubscribe at any time.
- To understand how the site is used and improve it, only with your consent.
Who we share it with
We share only what each party needs:
- Yoco, to process payments.
- Couriers, to deliver your order.
- Embroidery and print partners, who receive your logo and order details to make your products.
- Our web host and email providers.
- Google Analytics, Meta and Microsoft Clarity, only if you accept analytics cookies.
Some of these providers store data outside South Africa, for example in the European Union or the United States. We use providers that are bound by data protection laws or agreements that give your information a similar level of protection to POPIA.
We do not sell your personal information.
Cookies
The site uses essential cookies to run your cart and checkout. Analytics and marketing cookies load only after you accept them in the cookie banner. You can change your choice at any time by clearing your browser’s cookies for this site.
How long we keep it
We keep order and invoice records for 5 years, as tax law requires. We delete logo files 12 months after your last order, unless you ask us to keep them for repeat orders.
Your rights
You may ask us to see, correct or delete your personal information, object to how we use it, or withdraw your consent. Email theunis@byte4byte.co.za. If you are not satisfied with our response, you can complain to the Information Regulator (inforegulator.org.za).
Security
Our site uses SSL encryption, and access to customer data is password-protected and limited to the people who need it to fulfil your order.